Bright Insights, Bright Data’s eComm division, is seeking a hands-on Customer Success Manager with proven experience supporting SaaS customers, particularly in Analytics or eCommerce solutions. In this role, you will be involved in all aspects of customer engagement, including success, account management, and customer education.
Overseeing client relationships from onboarding through ongoing support
Managing comprehensive customer engagement, including support, success, account management, and education
Working with mid-to-large clients across Europe and Asia
Expertly handling multiple clients simultaneously, ensuring top-tier service
Monitoring customer health and delivering valuable insights to improve outcomes
Supporting clients across diverse industries and regions
3+ years’ experience as a Customer Success Manager for SaaS businesses
Experience working with mid to large clients in Europe and/or Asia
Strong collaboration experience with Sales and Product teams to drive customer success
Excellent communication and presentation skills
Tech-savvy with strong analytical abilities and a customer-first approach
Native English speaker
Team-oriented, with a cooperative and adaptable mindset
