Description
We are seeking a Billing Product Operations Manager to lead operational excellence across our financial ecosystem.
In this role, you will act as the "Product Manager" of our internal billing infrastructure - bridging Product, R&D, Finance, and Customer Success to ensure seamless billing processes, high payment acceptance rates, and friction-free customer transactions.
Responsibilities
- Manage day-to-day operations of our internal billing infrastructure and payment gateways.
- Lead the Payment Optimization product roadmap - spanning fraud prevention, routing, and acquirer performance.
- Handle complex billing escalations from Sales and Support regarding invoicing, usage discrepancies, and custom enterprise agreements.
- Partner with Product and R&D to relay requirements for new billing features, pricing models, and self-service payment flows.
- Oversee integrations with global Payment Service Providers (e.g., Stripe, BlueSnap, PayPal).
- Oversee systems and processes supporting dispute handling, fraud investigation, and performance monitoring.
- Work with internal stakeholders and customers to resolve billing issues.
- Use SQL and Excel to query databases, analyze transaction failures, reconcile discrepancies, and drive data-based decisions.
- Partner with acquirers, PSPs, and fraud vendors to enhance performance and reliability.
- Define and track KPIs across success rates, fraud losses, and cost efficiency.
Requirements
- 3+ years in Product Operations, Billing Operations, or Payments within a B2B SaaS or tech company.
- Deep understanding of payment lifecycle, routing logic, acquirer performance management, and billing systems.
- Strong knowledge of the payments ecosystem (PSPs, Acquirers, Issuers, Gateways).
- Technical proficiency with APIs, webhooks, 3DS flows, and ability to interpret technical documentation.
- Advanced SQL and Excel skills.
- Excellent English communication skills (written and verbal).
